Welcome to HS Nuts & Spices! By visiting our website, purchasing products, or using our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding with your order.

1. General Terms

  • HS Nuts & Spices reserves the right to update, amend, or change these Terms and Conditions at any time. Any changes will be reflected on this page, and it is the user's responsibility to review them periodically.
  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
  • All products offered on HS Nuts & Spices are for personal use and not for resale unless explicitly stated otherwise.

2. Products and Services

  • HS Nuts & Spices offers a variety of dry fruits, nuts, spices, and pet products. We strive to provide accurate descriptions, prices, and availability; however, errors may occur. In such cases, we will contact you before proceeding with the order.
  • Product images on the website are for illustrative purposes only. The actual product may differ in appearance based on packaging or other factors.

3. Orders and Payments

  • By placing an order on HS Nuts & Spices, you confirm that all information provided (such as billing and shipping address, phone number, and payment details) is accurate.
  • We accept payments via bank transfer, credit/debit card, and other methods indicated on the checkout page. Payment is required at the time of order to process your purchase.
  • HS Nuts & Spices reserves the right to refuse or cancel any order at our discretion, especially in cases of fraudulent activity, pricing errors, or other valid reasons.

4. Shipping and Delivery

  • All orders will be processed and shipped within 2-3 business days for major cities. For small towns, delivery may take 5-8 days. Please refer to our Shipping Policy for more details.
  • We offer free shipping on all domestic orders within Pakistan. Delivery charges may apply on specific items such as oils or bulky packages, as stated on the product page.
  • Delivery times are estimates, and delays may occur due to factors beyond our control, such as weather, logistics issues, or strikes.

5. Returns and Refunds

  • Our return policy allows you to return items within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • HS Nuts & Spices offers full refunds for products that are damaged, defective, or do not match the description. If the return is due to our error, we will cover the return shipping costs. Otherwise, customers are responsible for return shipping.
  • Refunds will be processed within 3-4 weeks of receiving the returned item. For more information, please refer to our Return Policy page.

6. Cancellations

  • Once your order has been confirmed and shipped, it cannot be canceled. If you wish to cancel an order, please inform us as soon as possible after order confirmation.
  • In case of cancellation before shipment, the order will be refunded in full.

7. Customer Responsibilities

  • You agree to provide accurate and truthful information while using our website and placing orders.
  • You are responsible for ensuring that the products you order are suitable for your needs. HS Nuts & Spices is not liable for any allergic reactions or health issues arising from the use of our products.
  • Please keep your account login details confidential, and immediately inform us if you suspect unauthorized access to your account.

8. Privacy Policy

  • Your privacy is important to us. We collect personal data only to process your orders, communicate with you, and improve your shopping experience.
  • For more details on how we handle your data, please refer to our Privacy Policy page.

9. Limitation of Liability

  • HS Nuts & Spices is not liable for any direct, indirect, incidental, or consequential damages that may occur as a result of using our website or products.
  • We do not guarantee that our website is free from errors or interruptions, and we are not responsible for any technical issues that may arise during your visit.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Pakistan. Any disputes will be resolved under the jurisdiction of the relevant courts in Pakistan.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us:

Thank you for shopping with HS Nuts & Spices!